Below is some advice on how to prepare for a power cut:

  • Keep the freephone number below handy.
  • See the website for some useful videos offering you advice during a power cut.
  • Keep spare batteries for radios and torches – local radio stations often broadcast helpful information.
  • Keep an old-fashioned corded phone which you can plug in, as cordless phones won't work in the event of a power cut.
  • Dress warmly in several layers of clothing, stay in one room or even get into bed.
  • Take care if using candles, tea-lights and other naked flames.
  • Keep fridges and freezers closed, with a blanket over as they will stay cold for many hours.
  • Switch off all your electrical equipment, except one light which will let you know when the power comes back on.
  • Remember the street lights may also be off so take care if you go out.
  • Look out for elderly neighbours; please consider taking them round a flask of hot water or hot food.


For any power cut enquiries please contact us 24 hours a day by:

Calling 0800 31 63 105 or 0333 32 32 105 if calling from a mobile.

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